At Alphav.biz, we strive to ensure that you are satisfied with your purchase. However, if you are not completely happy with your order, we are here to help with our refund and return process.
1. Eligibility for Refunds
To be eligible for a refund, the following conditions must be met:
- The item must be unused and in the same condition that you received it.
- The item must be in its original packaging.
- You must request a return within [X] days of receiving your item. (e.g., 14, 30 days)
- Proof of purchase or receipt is required.
2. Non-Refundable Items
Certain items are not eligible for a refund, including:
- Sale or clearance items.
- Gift cards.
- Digital products or downloads.
- Personalized or custom-made products.
3. Return Process
To initiate a return, please follow these steps:
- Contact our customer service team at [Insert Email/Phone Number] with your order details and reason for return.
- Once your return is approved, you will receive instructions on where to send the product.
- You will be responsible for paying the shipping costs for returning the item, unless the return is due to a mistake on our part (e.g., wrong item or defective product).
4. Refunds (if applicable)
Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund:
- Approved Refunds: If approved, your refund will be processed, and a credit will be automatically applied to your original method of payment within [X] days.
- Partial Refunds: In certain cases, partial refunds may be granted, such as items not in their original condition or items returned after the specified return period.
5. Late or Missing Refunds
If you haven’t received a refund after the specified processing time:
- Check your bank account or credit card statement again.
- Contact your bank or credit card company, as it may take some time before the refund is officially posted.
- If you’ve done all of this and still have not received your refund, please contact us at [Insert Email/Phone Number].
6. Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at [Insert Email/Phone Number].
7. Shipping Costs
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund unless the return is due to our error.